FAQs
Frequently Asked Questions (FAQ)
1. What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All prices are in US Dollars.
2. How long does shipping take?
We aim to process and ship orders within 5-7 business days. However, delivery times may vary based on your location and shipping method selected at checkout. You will receive a tracking number once your order has been shipped.
3. Do you ship internationally?
At the moment, we primarily ship within the United States. Please check back in the future or contact us for any special shipping requests.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number. Use this number to track your package on the carrier’s website.
5. What is your return policy?
We accept returns on eligible items within [insert number] days of delivery. Items must be unused, in their original condition, and packaging. Please note that personalized or customized products are non-refundable unless they arrive damaged or defective.
To initiate a return, please contact us at cerno4900@gmail.com with your order number and details about the item you'd like to return.
6. Do you offer refunds?
Yes, refunds are offered for eligible returns. Once your returned item is received and inspected, we will notify you and process your refund within a few business days. Refunds will be issued to the original method of payment.
7. How do you handle my personal information?
Your privacy is very important to us. We collect your information for processing orders, improving your shopping experience, and sending updates. We do not sell or rent your information to third parties. For more details, please refer to our Privacy Policy.
8. Do you use cookies on your site?
Yes, we use cookies to improve your browsing experience and to collect information about how visitors interact with our site. You can disable cookies in your browser settings, but some site functions may not work properly.
9. How can I contact customer support?
You can reach out to our customer support team at cerno4900@gmail.com for any inquiries regarding your orders, returns, or any other questions.
10. What happens if my item arrives damaged?
If your item arrives damaged, please contact us immediately at cerno4900@gmail.com with photos of the damaged item and your order number. We will arrange for a replacement or refund as quickly as possible.
11. Can I cancel or change my order?
Once an order is placed, we begin processing it right away. If you need to make changes or cancel your order, please contact us as soon as possible at cerno4900@gmail.com. We will do our best to accommodate your request, but we cannot guarantee changes once the order is in process.
12. Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. Your payment details are never stored on our servers and are processed through trusted payment gateways.